Returns & Exchanges
At Konbinistop, we prioritize the freshness and safety of our snacks and groceries. Due to the perishable nature of our products, we offer a 14-day return window for unopened non-perishable items and immediate resolutions for damaged goods.
Initiate a Request
Contact our support team within 14 days of delivery with your order number and any relevant photos of the items you wish to return.
Verification Process
Our team will review your request to ensure the products are in their original, unopened packaging and meet our safety standards for return.
Ship the Items
Once approved, securely pack the items and use the provided prepaid shipping label to send the package back to our distribution center.
Receive Refund or Credit
After we inspect the returned goods, a refund will be issued to your original payment method or as store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing